Contact Us
We're here to help! Get in touch with our support team for any questions about AI transcription, technical issues, or general inquiries.
Email Support
Send us an email and we'll get back to you within 24 hours. Perfect for detailed questions or technical issues.
support@aitranscript.in
Live Chat
Chat with our support team in real-time. Available during business hours for immediate assistance.
Available 9 AM - 6 PM EST
Help Center
Browse our comprehensive help articles and FAQs. Find answers to common questions instantly.
Self-service support
Send us a Message
Frequently Asked Questions
How long does it take to get a response?
We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, we aim to respond within 4 hours.
What information should I include in my support request?
Please include your account email, the type of file you're trying to transcribe, any error messages you're seeing, and a detailed description of the issue.
Do you offer phone support?
Currently, we provide support via email and live chat. Phone support is available for enterprise customers. Contact us for more information.
Can I get help with file format issues?
Absolutely! Our support team can help you with file format compatibility, conversion recommendations, and troubleshooting upload issues.
Is there a limit to how many support requests I can submit?
No, there's no limit to support requests. We're here to help you get the most out of our AI transcription service.